The Front Page

Welcome to the Topspin Artist support and info community.

Here are a few tips to ensure quick responses to questions:

Your question has probably been already answered and /or addressed. Before posting a question in our forums section we recommend that you try checking the Help Docs in our articws/documentation area, KB, FAQ, checking the Knowledge Base Greatest Hits Forum, but most importantly, use the Search the Forums. A link for searching the Forums field which can be found at the top right on the top bar of most pages in the Forums. Browse through the documentation and articles or through our Community Blogs from right here on the Community home page. Look to the left and right nav bars.

We have an extensive P2P forums area (look to the tabs up above) for asking new questions or searching to see if someone else has been down the same road as you. Please use the search first. It only takes a sec, but it can often end up to be much quicker then writing your own question and waiting for a reply.


If you need to ask a new question, regardless of which Forum you post in be detailed and include as much pertinent information as possible in your question and also include all relevant system specs -- there is no such thing as too much information. A step by step guide is the most helpful thing every so if you're reporting some really hinky behavior, please let everyone know exactly how you got to this point.

Post in the right Forum. Choose a Forum which best suits the topic of your question. For example, questions about how to set up a spin would be best put into the Artist Support forum while a suggestion for an enhancement to our mailing list feature wold be best put in New Features.

Don't cross-post. Cross-posting (asking the same question in more than one Forum) is pretty annoying, so people often ignore cross-posts. Even worse, your question may be deleted by a moderator (mod) or adminstator (admin). Don't worry, most users check most, if not all of the Forums, so your question will be answered.
The reason for this policy is that cross-posts put irrelevant information which takes time to comb through. By avoiding redundant posts, the Forums are kept 'cleaner', thus, it makes it easier to find, and answer questions.

Edit previous posts. It is often better to edit than make a new post. Use your better judgement. At the bottom of each of your posts, you will find several icons. Click on the one that says 'Edit/Delete', and has a picture of an open book in order to edit a post. You may only edit a post you have written, and there is a 15 minute time limit on editions. Here are some general guidelines to follow when editing posts:

-Don't take out anything that may be required to understand the context of later posts
-Edit a previous post rather than make a new one. Use your judgement; sometimes it's necessary to make a new post.
-It's polite to sometimes list what was edited at the bottom of the post. If this ends up being longer than 2 lines, don't bother.

No ads. This is pretty self-explanatory. The Forums are not a place to advertise your products, so any post that is deemed to be an ad will be deleted, or edited to remove the advertisement. Ads are not allowed anywhere in the forums. Though this being a Topspin artists forum by all means tell us about your new campaigns, new album, coolio video you've just released.

The regulars would really appreciate it if you would acknowledge the helpfulness of their aid when they help you out by answering your question. Not only does praise make them love you, it helps them to understand if their help really and truly was helpful. This way, they will know how to respond if they get a similar question again. This way, they can tailor their responses to better suit your needs.


An important thing to keep in mind. This is of course, a public space and it behooves you and the health of your computer to take care in clicking on any links/files of unknown origin that someone may post in a thread. Sad as it may seem, there are unsocialized bonenuts out there that get their jollies by causing mayhem. Due to the immediate nature of message boards, we can't insure that a damaging file won't find its way onto the boards, though we'll make every effort to keep things safe by removing them ASAP. Please inform the Forum admin or any moderators you see wandering around if you spy something suspicious. Exercise caution and keep your common sense meter turned on and properly calibrated.

We cannot be held responsible for the content posted by other Forum users. It may very well happen that something posted, be it text, images, files, or links to any of these thing may be offensive to you. The Topspin moderators will do the best they can to keep the Forums clean of offensive posts, but with such a large community, it is impossible to screen every post quickly and efficiently. Also keep in mind that we highly regard free speech, so the protection of that right will be utmost in deeming what is appropriate. If you have any specific complaint about something offensive you have seen, please feel free to contact a moderator or adminstrator. The best prevention is sound judgment.

Remember, being a nice netizen will lead to respect, which leads to prompt answers and much fun. Do your best to be cordial, and you will see what a great thing the Topspin community is.

If you have any questions about any issue brought up by this thread, feel free to ask the moderators, or your fellow Forumites. Above all, have a nice day and stay calm and collected.


Your pal,

Bill T
El Presidente for life